Job Description
Overview of Role:
The Systems Engineer (SCCM), is responsible for providing SME support, which includes planning, installation and administration of SCCM. The responsibilities incorporate administration of SCCM environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices
Duties & Responsibilities:
- Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes
- Plan, implement and support Patch Management and Software Distribution services
- Provide administration of back-end infrastructure services with focus on PC Imaging
- Support desktop and server related escalations pertaining to SCCM issues
- Perform Quality Assurance testing for changes to endpoint devices
- Contribute to the streamlining of daily operational processes, such as automations
- Ensure smooth running of daily operations
- Update and maintain proper documentation and reports
- Any other ad-hoc duties as required or assigned
Requirements:
- Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems
- At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and SCCM
- Experience in deployment of similar functions, such as IBM Big Fix or LANDesk
- Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage
- Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices
- In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology
- Ability to work in a heterogeneous environment
- Strong analysis and design background with sound documentation experience
- Proficient in troubleshooting skills
- Effective communication skills
- Self-driven and ability to work independently
