SAP Basis Consultant (Cross Application)

Job Description

Scope of Work for SAP BASIS Consultant  (Cross Application)

Major duties and responsibilities of the successful candidate are to work with the Authority’s system management team to:

1. Operations and Support.

• Assist in the maintenance and management of the IT infrastructure for ES(Logs) Development, Quality Assurance and Training systems.
• Perform daily inspection on the ESPO Data Centre facilities. Monitor backup jobs. Perform data housekeeping for all ES systems.
• Monitor error logs and progress of outstanding tasks to be completed by the vendor or users. Ensure timely and complete resolution of such tasks.

 

2. SAP BASIS Support.

• Provide System and Technical support services which cover troubleshooting and rectifying of technical issue raised by users. Perform impact assessment for any changes required.
• Monitor and perform daily SAP Transport for ES(Logs) Development, QA and Training system landscape via Solution Manager (SolMan) Change Request Management (ChArm) functionalities.
• Manage user account, import filters and maintain templates and reports in ARIS 7.2 / ARIS 9.x business server.
• Install, configure and manage HANA equipment / appliances.
• Collect system performance statistics, system usage information and analyse defect trends for system health reporting and meetings.

3. SAP System Upgrades / Patching.

• Perform system upgrade or patch systems components (include upgrade and security patching of the OS and related supporting components).

 

4. Documentation and Reporting.

• Submit monthly progress reports to the Authority, highlighting system health status, issues and recommendation for follow-up.
• Ensure user requests including Service Request workflows are adhered to by users and that related documents are updated and disseminated. Update technical documentations related to operations and support.
• Ensure third party contractor conformance to established policies, standards and SOPs (including program, documentation and transport request).
• Propose, document and implement improvements to the current work processes for better efficiency.

 

5. Manage Problem Reports (PR) / Service Requests (SR).

• Investigate operational issues and track system defects reported by users. Provide SR impact assessment and ensure prompt resolution is provided by the respective software / hardware vendors to the defects reported and, prompt clarifications are provided.

 

Pre-requisite for SAP BASIS Consultant (Cross Application)

Education Qualification

The candidate should possess a Degree in Computer Science, Information System, Engineering or Equivalent.

Required Competencies

• Experience in IT infrastructure, systems implementation and support.
• Good knowledge and skillset in the following platforms and applications:

1. SAP Systems installation, configuration, upgrade, patching, administration and monitoring (SAP NetWeaver 7.x, SAP Solution Manager 7.x, GRC 10.x, SAP ECC 6.0).
2. Database (SAP HANA, ORACLE, MS SQL, MAX DB, Sybase Database etc).
3. Operating Systems (Windows Server 2008/2012/2016, Windows 7/8/10, AIX, HPUX, Red Hat Linux and Solaris).
4. Microsoft Applications (Exchange 2010/2013, Lync 2013, Active Directory, System Center Suite).
5. Management Tools (HPSM, HPOM, HPOMI, HPSA, SCCM, WSUS and SCOM, SCVMM, SMSM, SMO).
6. Virtualization Platform (VMware, Hyper-V, IBM PureFlex). vii. Storage and Backup (EMS, Symantec NetBackup, SAP HANA, IBM FlashSystem V7000/V9000).
7. ARIS Business Server, ARIS Business Architect/Designer 7.x/9.x.
8. Technical documentation with minimal supervision and within an agreed deadline.
9. Web Tools (Weblogic 11G, F5 Load Balancer, Proxy/Reverse Proxy Setup, Apache, IIS, SAP).
10. IT Security Hardening on Windows Server 2008/2012/2016, AIX, HPUX, Red Hat Linux and Solaris.
11. Deploying of SAP Solution Manager 7.x with Change Request Management (ChaRM) on disconnected network.
12. Various methodology of SAP system cloning / copy (Heterogeneous / Homogeneous).
13. SAP backup and restore procedures for database-specific and OSspecific systems.

• Good planning and coordination skills.
• Strong writing, verbal communication and presentation skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active.

 

Required Working Experience

• At least 4 years of working experience in IT infrastructure, systems implementation and support; of which at least 2 years of working experience in SAP BASIS.
• Working experience in the following:

1. Various methodologies of SAP system cloning / copy (Heterogeneous / Homogeneous).
2. SAP backup and restore procedures for database-specific and OSspecific systems.

 

Security Clearance Requirement

The candidate is required to be a Singaporean and he / she will be subject to security clearance. The Supplier shall provide all necessary information requested by the Authority to facilitate security clearance.