Job Description
Responsibilities & Duties
- Administration, support & maintenance of campus-wide network infrastructure including the following (but not limited to):
- Cisco and Alcatel Switches
- PaloAlto, Checkpoint, Cisco, Juniper Firewalls.
- Cisco Lightweight Access Points
- Wireless controller and devices (Cisco and/or Alcatel/Aruba)
- Aruba ClearPass (CPPM) – Network Access Control Appliance
- Structured Cabling (UTP / Fiber)
- Ensure that the campus network is in optimum performance by continually reviewing areas of improvement.
- Recommend the optimum or alternative solutions
- Monitor and maintain service availability
- Accountable for network operations
- Network fine-tuning, problem troubleshooting, interpretation of statistics and traffic pattern.
- Firewall rules configuration and security setting.
- Ensure procedures are documented
- Ensure SOP are up-to-date
- Ensure compliance to policies and procedures
- Follow up on requests, deployments & incidents/issues (including escalation) and ensure proper and timely closure
- Ensure that relevant parties (including the requestor/users) are updated on the progress
- Maintaining and upgrading Firmware / OS on Network Devices
- Configuration and maintenance of Layer 2 and Layer 3 Switches
- Configuration and Implementation of Core Firewalls
- Configuration and Implementation of Network Access Control Appliance
- Updating documentation and diagrams to any changes to the environments
- Responsible for working with the Service Desk & On-site Support Team to provide Network support
Requirements & Qualification
- Degree or Diploma in IT, Engineering or Computer Science
- At least three (3) years hands-on relevant experience.
- Practical experience in configuring routers/switches (e.g., CISCO and Alcatel), firewalls (PaloAlto and Checkpoint), and intrusion detection/protection systems.
- Experience in managing / administration of Aruba ClearPass.
- Experience and familiarity with Structured Cabling, Network, and routing technologies, network solutions i.e. using CISCO, Juniper, Alcatel network equipment
- Previous working experience in SOE environment will be preferred.
- Possess industry standard certifications, minimally have CISCO Certified Network Engineer certification, or equivalent.
- Windows applications software skills like MS Word, Excel, Powerpoint, Visio, FTP, TFTP, etc
- Knowledge of Managed Services and hands-on experience on LAN/WAN technologies
- Knowledge of Layer 2 & 3 Technologies: Good knowledge of Switching technologies like VLAN’s, HSRP, Devices: Alcatel & Cisco switches,
- A team player with good interpersonal and communications skills
- Customer oriented and able to handle difficult situations. Need to drive and explore new ways of doing things to improve customer experience
