JD for SAP MM

Job Description

SCOPE OF WORK 

1. Main duties and responsibilities of the successful candidates are to assist the Deputy Head/ Functional Leads on the maintenance and support of DES applications. This includes:
2. Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing.
3. Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users.
4. Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary.
5. Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to DES applications and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues.
   
6. Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the Deputy Head/ Functional Leads.
7. Ensure the smooth operation of DES, including integration with other bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours.
8. Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation include the following: 

 

 Functional Design (FD) specification 

 Technical Design (TD) specification 

 

Annex B – Page 13 

 

6. Pre-requisite for SAP Consultant (Functional) – Material Management (Procurement) 

 

6.1 Education Qualification 

The candidate should possess a Degree in Computer Science, Computing, Electrical Engineering or IT or equivalent. 

6.2 Required Competencies and Working Experience 

 

1. Minimum 3 years functional configuration experience, covering at least 2 full cycle implementation of SAP Material Management-Procurement module. 
2. Minimum 2 years implementation experience of SAP Material Management Interfaces to external Sourcing Systems. 
3. Knowledge in integration with other SAP ERP modules (see Table 1 in Annex B) is essential. 
4. Knowledge of ASAP methodology and toolsets. 
5. The candidate shall be the point of contact with the Authority for all DES support related issues that minimally includes progress reporting, issue tracking, system patching. 
6. Ability to design, develop and articulate solutions based on strategic business or technical requirement. 
7. Ability to work independently and efficiently, managing timelines and expectations, and producing high quality deliverables (documentation, presentations, research). 
8. Proven track record of customer management and possess excellent communication and soft skills.