Helpdesk Support Specialist – ERP21 Recruitment & Consultancy

Helpdesk Support Specialist

Full Time
  • Post Date: October 4, 2021
  • 18350
Job Description

As a Helpdesk Support Specialist, you will get to: 


  • Monitor and observe system alerts or out of the normal system behaviours.  
  • Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation. 
  • Perform consolidation of records for reporting for monitoring, analytics or audit purposes. 
  • Perform post change system health checks to verify that the changes didn’t caused undesirable behaviours. 
  • Manage the life cycle of incident tickets from creation, update, escalation to closure.  
  • Review and verify the accuracy of operational scripts. Suggests areas of improvements. 


Job Requirements

As a Helpdesk Support Specialist, you need to bring to the team:

  • Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology. 
  • Work in teams of 12 hours rotation shifts that spans across weekends and public holidays. 
  • Able to follow documented work instructions and procedures.   
  • Good written and verbal command of written English.