Desktop Team Lead – ERP21 Recruitment & Consultancy

Desktop Team Lead

Full Time
  • Post Date: October 4, 2021
  • 18256
Job Description


  • Lead and manage the daily operational Service Support and assist the respective Service Towers on the Organisation’s Managed Services outsourcing customers’ businesses
  • Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account
  • Ensure effective implementation and follow-up of Incident Management & Service Request Management processes of customers 
  • Monitor and ensure the service delivery and Service Level Agreements meet the Client’s obligations
  • Identify, implement and drive service improvements to enhance customer satisfaction
  • Involve in resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts
  • Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers’ businesses



  • Minimum Diploma in Information Technology or relevant qualification
  • Minimum of 3 years’ experience in a technical service or team lead desktop support role 
  • Possess sound technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments 
  • Possession of industry certifications such as A+, N+ and/or MCSE/CCNA will be added advantage Ability to lead, analyze, diagnose and resolve account service issues
  • Strong organizational and interpersonal skills
  • Good customer service and support skills
  • Independent and results oriented