Change Management Executive – ERP21 Recruitment & Consultancy

Change Management Executive

Full Time
  • Post Date: October 4, 2021
  • 18240
Job Description

Position Overview


  • Key role in ensuring projects (change initiatives) meet objectives on time.
  • Governance of day to day execution and implementation of Change Management process, including assurance that Change Management P&Ps are followed by all members
  • Supporting Change Management strategy by driving IT/IS adoption of core principles and developing strong stakeholder relationships
  • Ensuring the quality of all Change activity is maintained
  • Provides guidance and training across organization boundaries in an effort to yield the most effective and efficient implementation of Change Management activities




  • Chairing of Change Advisory Board (CAB) meetings to ensure change activities are scheduled/ delivered in a manner causing minimal impact to the business and its customers and managing stakeholders
  • Ensure Change Owners adhere to established IT/IS Change Windows and obtain appropriate approvals for Change activities & Designs methods to reduce the number of unauthorized or out of process Changes
  • Understands the need to refer potential exceptions upward for review and approval
  • Identification of P&P breaches. Recommends disciplinary actions when warranted
  • Track and Report issues
  • Creation and monitoring of Change Management Metrics and change progress status reporting and performance
  • Participates in Audit activities as required. Interacts with the Security Department and provides Change Management compliance data supporting internal audit requirements
  • Ensure CMDB and all associated documentation is updated within the business requirements timeline after the change has been implemented
  • Collaborates with other Process Owners, departments and Service Vendors to guarantee maximum process integrity and validity
  • Ensure the creation and maintenance of a Forward Schedule of Change (FSC)
  • Supports timely and complete communication of Change life-cycles not exclusive of Release & Deployment (Plan through Post-implementation Review)
  • Verifies analysis and design phase deliverables to ensure quality, clarity and effectiveness
  • Create and Maintain any Change Management P&P complying to the business and customer requirements


Qualification & Desired Skills


  • Bachelor’s degree or equivalent years of work experience
  • Minimum 3 years of applied experience in Change Management
  • Extensive understanding and knowledge of ITIL v3 / ISO 20000 standards and procedures specific to Change, Configuration, Release, Problem and Incident Management
  • Familiarity with change management/ communication elements of IT project implementation
  • Expert computer proficiency and Microsoft Office skills including Word, PowerPoint, Excel and Outlook
  • Ability to work well in virtual team environments
  • Strong initiative and the ability to self-start with high degree of initiative, urgency and follow through
  • Well-developed analytical and problem solving skills
  • Demonstrated interpersonal, collaborative and relationship-building skills; ability to interact positively with teammates at all levels of company
  • Demonstrated ability to prioritize multiple, possibly conflicting priorities and projects with flexibility; ability to adapt a changing work environment and responsibilities
  • Demonstrated time management skills and ability to handle multiple priorities with shifting time frames, and meet deadlines
  • Demonstrated sound judgement in administrative and procedural decisions within scope of established parameters
  • Demonstrated ability to research information, gather data, analyse data, compile statistical information, and prepare reports